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Original topic:

windows 10 samsung smart switch new install crashes

(Topic created on: 08-05-2022 09:35 PM)
neuronetv
Journeyman
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like the subject says.
see the picture
smart switch crashes as soon as its opened
riunning windows 10 v21h2
so I uninstalled it with revo uninstaller, restarted my machine and tried again - same result.
any ideas?
smart-switch-crash.jpg

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4 REPLIES 4
neuronetv
Journeyman
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bump

nothing?

there is defintiely a problem with the latest version of smart switch, I've tried it on two different windows 10 machines and both are crashing like in the picture in my OP

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neuronetv1
Apprentice
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bump

for goodness sake don't any samsung support staff read these forums? is there no help at all on this problem?

I've tried samsung smart switch on two different windows 10 pc's and on both the software crashes. they are both new install and the latest version all of you at samsung should be ashamed of yourselves for releasing such junk!

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PaulM1
Moderator
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Hi, @neuronetv1. I am sorry we missed this. I am at a loss as to what is causing Smart Switch to crash on both of your PCs. That is not what we would expect, however, and we have not been able to replicate this.

Have you checked to ensure that your PCs meet the minimum specifications to run the program?

It is worth noting that you would also require the Microsoft Media Feature Pack. You can see the required specifications under "Technical Requirements" on the page below:

https://www.samsung.com/uk/apps/smart-switch/

Please let us know how you get on.

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neuronetv1
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my pc's said the Microsoft Media Feature Pack was not applicable to my computers so I'm back  where I started with this crashing software and no solution. the fact that I've tried smart switch on two seperate windows 10 pc's would indicate the fault is with the software. I don't get this crash with other programs on my pc's.

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