07-09-2021 11:27 AM
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Hi all, I have moved to an area with no phone signal to speak of, I have turned on wifi calling on both my S10e and my other half's A50, the A50 is working mine isn't.
We have looked it up and tried most things (restart, turn mobile off, clean the sim, making a call, turning the wifi calling off and on) but it's just not working on mine. I have read that it could be to do with the software updates and to possibly downgrade, but I do not know how to do this. Can anyone advise please?
Thanks
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07-09-2021 03:49 PM - last edited 07-09-2021 03:50 PM
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This is just my opinion... I can't say for definite this is the case, you can contact Virgin technical team to try to confirm.
07-09-2021 12:26 PM
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. As with my s10 and s21
Unless you are connected to a WiFi signal the phones will default to the carrier signal
07-09-2021 01:16 PM
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Yes I am. Really don't understand why it works on one mobile and not another
07-09-2021 01:21 PM
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If it shows a connection you own, then log on to it.
07-09-2021 02:15 PM
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I am logged in to my wifi though
07-09-2021 03:01 PM
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Where did you both get your devices from? The network direct or Samsung or somewhere else?
07-09-2021 03:37 PM
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HI, we are both with Virgin. I am pretty sure I got mine straight from Samsung, and partner says he got his via Virgin. Could that be the reason why?
07-09-2021 03:49 PM - last edited 07-09-2021 03:50 PM
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This is just my opinion... I can't say for definite this is the case, you can contact Virgin technical team to try to confirm.
07-09-2021 03:55 PM
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lovely thanks, ill check that out
07-09-2021 05:31 PM
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