mobile data not connecting after update

[John19451]

Hi

My Samsung Galaxy A32 5G 2021 mobile phone had an update this morning and the 4G does not come on when I tap the data icon. not sure if it is a coincident or not, it worked fine prior to this morning.

I am not computer savvy and am 76 yrs old . Any help would be appreciated.

I have restarted the phone a few times, I have taken out the sim card out and back in again but no joy.

I have plenty of data available to use so it is not that.

John

[Mitzzz999]

If you're on Vodafone UK then you may need new Vodafone APN settings (Internet settings) sent to your Samsung A32 5G.

Either last month or the month before it seems there was a Voda firmware upgrade that caused issues with the APN setup.

[John19451 · Accepted solution]

Thank you so much, followed your suggestion and its working now.

Very grateful.

John

[Mitzzz999]

No problem, glad it was a quick fix for you. You're welcome.

[Becca200501]

Very impressive at 76... I have teenage friends who know less about their phone than you! Hope that you've got it sorted now, I had this problem a couple of weeks ago but can't remember how I fixed it- sorry! If you have then well done and I hope it stays working

[Shannon72]

Can you help why I'm having the same problem as John after a samsung update, my phone won't use data..I've tried calling and it's been a nightmare...help if you can?