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S10e not registered on network error whenever I to call

(Topic created on: 04-06-2024 11:44 PM)
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GATFATER
First Poster
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I recently bought myself an s10e and after a while I noticed that the network Icon displays but I am unable to make any calls or use my mobile data.

I tried the simple troubleshooting steps 

- Removing and reseating the sim card(I also tried the card in another phone and it works just fine)

- Performing a Networm reset

- Turning on Airplane mode for a while and turning it off

I even performed a factory reset through the phone settings and nothing seems to work, until I went to the update screen and tried to hit update but I got the following error message "You phone's operating system has been modified in an unauthorized way. Try using smart switch on a computer or visiting a service center"

 

And now I'm opting for the smart switch option, I've downloaded smart switch and I want to give it a shot bh downloading the firmware and Odin.

 

But I am unsure as to which fir.ware version I should download and which region my device may be locked to.

 

Country:Namibia

Device model num: SM-G970F/DS

 

Edit: Forgot to mention that the boot loader is unlocked and I get the “The phone’s bootloader is unlocked and it’s software integrity cannot be verified” message when the ohone is turned on.

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4 REPLIES 4
Aklima
Big Cheese
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Hey,
May I ask where you have purchased ur phone from?
LukeyUK
Explorer
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If you bought your phone second hand, it might have been stolen
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GATFATER
First Poster
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I purchased it second hand of the marketplace.

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GATFATER
First Poster
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Yes, that is also a possibility.🤔

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