Whatsapp voice messages are not recording

[Gehad]

I'm having issues with WhatsApp voice messages sometimes are not recording anything, it shows as flat dots with nothing in the messages, although I've recorded a voice message. 

It's very annoying as I would only find out once I've finished recording the message when it shows as flat dots with nothing have been recorded at all. I've restarted the phone many times and updated phone, ad well as WhatsApp. The issue is getting worse!! This issue extends to videos not playing on WhatsApp at times too! 

[Gehad]

I send a lot of voice messages. But the issue was happening even if I send just a few. I have to keep trying again and gain for the message to actually record my voice!

[MARTIN163]

Case number ****** and Kirsty ***** @ Senior Customer Services Executive UK & Eire through their head office is dealing with it . Email address is ******* this goes to the very highest point In Samsung hoping enough people can email them to change there software and give proper affected a software update which clears this problem as I have had microphone 2 replaced twice as well as the motherboard and its still the same and the phone reset and cleared 3 times I cannot go through that again:(

[AntS]

Hi @MARTIN163 , We've edited and removed a couple of your posts. It's fine if you want to share info such as your case number etc. with another user but in the interests of data protection (to yourself and other people -including any staff) it's best to do so directly via Private Message.

I've also flagged the original issue at our side.

[MARTIN163]

Samsung have messaged ME and deleted my comments how convenient if there's a website not associated with Samsung let me know they obviously know about thr problem but dont/unable to fix the issue

[Gehad]

Can't believe this. They were very quick to do so but very slow at solving our issues!!

[BigDawg]

My wife and I both bought Samsung S23, both phones doing this!

[Gehad]

Oh wow so the issue is spreading to other Samsung phones now too!

[Gehad]

Samsung now fixed the voice messages issue on my phone, but I also reported to them that my videos on WhatsApp don't play at times too. That's not fixed and I'm still having this issue!

[i7ego]

Hello,

Would you advise how the problem get fixed? As issue still happening to me

[Gehad]

I contacted Samsung about it here through reporting the error with attached scrennshots. I also called them several times about it until they fixed it