25-03-2020 01:44 PM
Hi,
I am using M31, model number SM-M315F/DS with Andoird 10 update released by Samsung on 7-Mar-2020.
WhatsApp on this device goes completely inactive some time after the screen is turned off. If I unlock the phone and run WhatsApp again only then I receive my latest messages (so don't confuse this with notifications issue). Phone screen off -> WhatsApp off!
I have allowed the app to use data in foreground, background and also in data saver mode. I am not sure what I am missing.
Any fix for this would be extremely helpful.
Thanks in advance,
Manish
20-04-2020 01:47 PM
Hi manishkhurana,
Sorry to hear that you're having issues.
Do any of your other apps stop receiving notifications when your screen is switched off?
27-03-2022 04:33 AM
Same issue observed in Samsung M51 also, any solutions will be helpful
27-03-2022 04:35 AM
Only what’s app has this issue, other notifications is coming normal even when phone screen is off or inactive for sometime