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Original topic:

WhatsApp goes inactive after screen is turned off

(Topic created on: 25-03-2020 01:44 PM)
manishkhurana
First Poster
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Mobile Apps & Services

Hi,

 

I am using M31, model number SM-M315F/DS with Andoird 10 update released by Samsung on 7-Mar-2020.

 

WhatsApp on this device goes completely inactive some time after the screen is turned off. If I unlock the phone and run WhatsApp again only then I receive my latest messages (so don't confuse this with notifications issue). Phone screen off -> WhatsApp off!

 

I have allowed the app to use data in foreground, background and also in data saver mode. I am not sure what I am missing.

 

Any fix for this would be extremely helpful.

 

Thanks in advance,

Manish

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3 REPLIES 3
DanP
Samsung Helper
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Mobile Apps & Services

Hi manishkhurana,

 

Sorry to hear that you're having issues.

Do any of your other apps stop receiving notifications when your screen is switched off?

VishKrish19
First Poster
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Mobile Apps & Services

Same issue observed in Samsung M51 also, any solutions will be helpful 

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VishKrish19
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Only what’s app has this issue, other notifications is coming normal even when phone screen is off or inactive for sometime 

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