Very very unhappy with your methods - no phone

[Indigian]

So my phone died and guess how you INSIST on getting me to verify account on new phone???????

Why is there not a tickbox saying 'don't have access to old phone'????????????????

I use an esim not a physical sim so cannot just swap out a sim.

AND guess how you want me to contact support......................................ye right sign in on old phone.

Seriously sort out you methods for contacting you and give that extra option!

[Moiramon]

https://v3.account.samsung.com/dashboard/intro

[Indigian]

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@Moiramon wrote:
https://v3.account.samsung.com/dashboard/intro

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So I've no phone to verify with and you say go here that needs a phone to verify??

I made this account so that I could actually get in and make this post.

[ChrisB_]

Sorry to see that you're having an issue with accessing your Samsung account, @Indigian. I'd recommend contacting our Accounts team on 0800 995 1079, as they will be able to help you with this. They are open Mon - Fri, 24 hours a day.

[Indigian]

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@ChrisB_ wrote:

Sorry to see that you're having an issue with accessing your Samsung account, @Indigian. I'd recommend contacting our Accounts team on 0800 995 1079, as they will be able to help you with this. They are open Mon - Fri, 24 hours a day.

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I'm having issues because I have no phone,as stated.

But ye I'll ring that number.................oh wait

[Moiramon]

Use a computer to go to the link I posted and sign in with your account id.

[Indigian]

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@Moiramon wrote:
Use a computer to go to the link I posted and sign in with your account id.

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Right ok

And when it comes to 'please confirm identity by using your phone'......................????