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Original topic:

Unauthorized transaction charged from my bank account

(Topic created on: 28-04-2023 02:59 PM)
Seungwoo Jeong
First Poster
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I live in Australia and I was working whole day. However there are unauthorized transations from my bank account under name of Samsung Electronic Schwalbach Am. I didn't buy anything from this shop or app, and even I don't have Samsung app ID. How it happens? 

There are many  transactions $0.22,$14,22, $11,06, $8.04 all they Aus dollar. 

I'd like to get refund above money.

4 REPLIES 4
IndiW
Hotshot
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I think it's between the bank and you, rather than Samsung or Apps store
It seems someone got to know your details

For future
I don't use my main account or Bank cards for any transactions, rather I have a different bank account and a card, so I top it up as necessary, so even if someone get my details, there is only a very limited money available in that account
Tc 👋
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Glenntech
Samsung Members Star ★
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Your bank should be able to give you the details for the transactions
Having said that. I have had transactions come out before. On looking into it.
Turns out to be stuff I bought or varification transactions from months earlier.
Don't know why it took so long to register in my account.
But this could be what's happened with you
Ask your bank for more details
AndrewL
Moderator
Moderator
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@Seungwoo Jeong: If you head to the Galaxy Store, tap the 3 lines in the bottom right, and click on Receipts, can you see any purchases here that correspond with the charges on your account? Also, if you tap the Back button and select 'Subscriptions', do you have any active subscriptions that would explain the charges? 

If you have recently added a payment method to the Galaxy Store, please remove it as a precaution, and contact your bank to arrange for a new card to be sent out to you. 

Татьяна1
First Poster
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 Сегодня несанкционированные транзакции на 0,15 USD с моего банковского счета на имя Samsung Electronic Schwalbach Am. Я ничего не покупала в этом магазине или приложении.

На эту проблему давно все жалуются, почему SAMSUNG её не решает?

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