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Screen Recorder Not Recording Sound

(Topic created on: 10-04-2021 06:46 PM)
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NB
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Screen recorder does not record sound when using for example WhatsApp video conference or Zoom Meeting?

Any ideas as to how to capture sound? Video is captured fine.
Device: Samsung galaxy S21 Ultra
15 REPLIES 15
Robbie-35
Troubleshooter
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If u go to settings advanced features screenshot and screen recorder there's an option in there sound u can put it to media sounds and mic hopefully that helps
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Pugs1957
Samsung Members Star ★
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Try App permissions or Permission Manager > Microphone and switch on the toggle for Zoom.
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NB
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Thank you Rob,

In fact when you start screen recorder, it asks you to select from three options. Mine is by default set to media sound and mic.
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Thank you Pugs... Checked.. all permissions are ok for Mic.

Its Screen Recorder that needs mic permissions.
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Robbie-35
Troubleshooter
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Do u have do not disturb activated when your in a meeting
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NB
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I removed that... But now I am getting error..
Can't record mic in use.
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NB
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No...
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NB
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Do not disturb is off.
TessM
Mastermind
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Hi all,

 

this may be down to some privacy settings on the apps are calls and meetings cannot be recorded as least that have been authorised for both parts. I know that you have a feature on the Zoom app that allows you to record the session so this can be shared after that. 

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