Screen not responding after One UI 8 Update

[beachbum53]

After updating to One UI8 on my S23 Ultra my phone's screen stops responding to touch. I can still use my s-pen but not my fingers. I have to restart the phone and the screen will work again for a short time but eventually stop working again. The fingerprint reader seems to always work.

I have tried turning off all of the gesture settings, extended RAM, accidental touch protection and have turned on enhanced touch sensitivity but none of these made a difference.

I don't want to roll back to One UI 7 if I can help it, but my phone is unusable like this!

[Baroodkhan101]

So what I did, I click optimize my phone in battery care. Restarted the phone. and it started working as normal again

[beachbum53]

I tried your optimize phone in battery care suggestion on my phone after re-enabling the fingerprint login and it DID NOT fix the problem. Went back to disabling fingerprint login.

I'm not even sure how the optimize phone in battery care option relates to this problem at all. I think you must have mistakenly posted your fix to the wrong thread.

[beachbum53]

Your suggestion does absolutely nothing to fix the problem.

[beachbum53]

Your suggestion is absolutely pointless and does nothing to address the problem.

[Baroodkhan101]

I meant device care. Apparently it deletes all cache memories e.g. for fingerprint software as well. Anyways I restarted after that and first time it asks for pin code, then after booting fingerprint working normal again, and didn't have any issue yet

[AndrewL]

@beachbum53: I appreciate that some frustration might be creeping in, as this issue is far from ideal, however please refrain from insulting Community Members who have taken the time to troubleshoot your query. If a suggestion hasn't worked for you, then this can still be a step in the right direction through a process of elimination. 

[Dave1875]

One UI8 update has stopped my S View Cover Screen working oj my S23 Ultra, the cover screen menu is not available in the settings. When I close the cover it no longer turns off my screen or locks it. So annoying! So I currently have an expensive Samdung cover that does not work with my phone! It was absolutely fine on One UI7!!!

[Baroodkhan101]

Another update regarding fingerprint 🫆. When my phone auto restarts (as per schedule), then fingerprint sensor is again not working. I have to restart manually again to get it to work.

[MonsterWolf]

on my S22U after maximum one week after update on ui8 and android 16, my touch and fingerprint just stoped work and no response after that ... i try wipe data cache, i reset the phone (so the fingerprint doesnt exist, and the block is with pin), i restart the phone in safe mode, restart phone forced ( volume down and power off) ... nothing work for me ... i only use the phone with s pen ... i go service and change the touchscreen or what? if is the software, and many people have this bug, why dont make a update to fix this??

i wait update? i change touchscreen? i change the phone??? what is that?

[Saul9]

You saved my life. Also, I tried with only facial recognition but it didnt work, so I had to turned it off as well. Touchscreen only works if all biomethrics are down.