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Original topic:

Samsung messages

(Topic created on: 16-03-2021 06:53 PM)
Rob1985
Helping Hand
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Mobile Apps & Services
Anyone having a problem with rcs chat features was working until just recently it just stopped now every time I try set it up its saying registration failed. I have tried Google messages to try activate chat services but doesn't seem to help.
40 REPLIES 40
Fiona26
Troubleshooter
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Mobile Apps & Services
I called EE after. There is nothing wrong there end. It was hassle just changing my phone number in the first place a number I used since being with EE.
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Rob1985
Helping Hand
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Well it seems more than a server error as its not just people on EE that have the same problem there's another post on here about it to and there on the three network
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Mimo40
Helping Hand
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I agree I think this is more to do with either Samsung or Google.
My network provider is virgin but and the strangest thing is my wife has a s9 not updated to the new 3.1 or anything and she has also lost chat messages but my daughter who has the s9+ same network has still the chat features.. go figure
Rob1985
Helping Hand
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Mobile Apps & Services
that's weird that hopefully it will fix its have deregistered my phone number with rcs on the Google Web page but it still doesn't seem to of worked hopefully there's a fix soon from either Samsung or Google I think it's been since the android 11 and one ui 3.0 everyone is having a problem cause it was working on my phone with one ui 2.5
naz24
Apprentice
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Mobile Apps & Services
Hi All
I'm having the same problem, it's been a few weeks with no joy, I've been in touch with samsung several times and still nothing. I have a Samsung galaxy s20 5g after a recent software update the chat feature has disappeared, is there anyone who can help as samsung hasn't managed to sort the problem out
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Mimo40
Helping Hand
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yeah still waiting like you tried all what was recommended but no luck just have to sit tight and hope we get some news or update.
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Fiona26
Troubleshooter
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Update for you all, I finally connected to Google for chat today. I will say I had to be somewhere this morning so I was using data only and not connected to WiFi. So no WiFi for about 4 to 5 hours. Got home and went to reply to a message and seen a message on app saying that chat was turned on for my number. I haven't set Samsung to default to check if it works as 3 weeks ago when I did. It messed up Google verifying number. So I'll stick to Google while it's working for now. I did read on reddit that someone else also finally connected while only on data only and not WiFi. So maybe that helped I don't know all I know it's finally connected.
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K8marieuk
Explorer
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Mobile Apps & Services
Worked on and off for me for a few weeks but now will not register at all. I've deregistered my number with Google messages too. Very inconvenient as I am not getting my messages from my mum who is using RCS. 😕 Not good enough Samsung.
Rob1985
Helping Hand
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Mobile Apps & Services
it's annoying because I tried a different simcard in my phone and rcs worked and it worked for my simcard aswell but just stopped hopefully it gets fixed soon
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K8marieuk
Explorer
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Mobile Apps & Services
Mine has finally successfully registered but it took a few days to get sorted. Hope you guys have some success now 👍🏻