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Samsung Health - cannot enter workout manually

(Topic created on: 02-05-2024 10:20 AM)
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GalAlexi
Explorer
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Hello

I cannot add an exercise manually with my Google Pixel 5 phone running Android 14. OS and app has been reinstalled, no change.

Here is the issue:

https://youtube.com/shorts/Rm9gCGqIFY4?si=tmwpEX8vBqRLxOTl

I spoke to chat support, they were useless:

* Told me they could not watch youtube videos 

* Ignored me when I volunteered steps to reproduce.

* Told me to create a bug via "Samsung members" app which does not work on my phone 

* Gave me instructions to do it via "Galaxy wearable" app (a little weird as it's a different app). Regardless instructions didn't work and I cannot find a contact sections anywhere.

* Disconnected me when I asked to speak to a team leader.

Pretty dreadful, I remained polite throughout.

Anyway please review my video above and tell me if you experience the issue with your android phone, and let me know what make/model it is.

And if anybody knows how to get decent support please let me know.

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GalAlexi
Explorer
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I could try social media. I don't see any email options, regardless the chat option is a non starter.

Are you able to test this out with your phone or tablet and let me know if you see an issue please? (and let me know what device you have) Thanks.

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GalAlexi
Explorer
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Anybody? Thx.

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