25-03-2023 03:26 PM in
Mobile Apps & ServicesWe recently bought a Samsung A13 for medical purposes. My daughter has a diabetes monitor and she uses this mobile to send us her data. Despite us managing all relevant settings the app does not work when the phone goes to sleep and we lose data. During the day as soon as she picks up her phone all the data fills back in. Overnight though while she is sleeping we get no data which could cause a medical emergency should she experience low blood sugar. I read somewhere that Samsung prioritises battery over background apps so we have plugged the phone in overnight but it's not ideal to leave a phone on charge every night for longevity of the battery or safety if it overheats. If anyone has a solution or a workaround we would be very grateful.
25-03-2023 04:15 PM in
Mobile Apps & Services25-03-2023 04:18 PM in
Mobile Apps & ServicesWe have set it to unrestricted already Badger, but thanks for taking the time to reply.
25-03-2023 04:28 PM in
Mobile Apps & Services25-03-2023 04:30 PM in
Mobile Apps & Services25-03-2023 04:37 PM in
Mobile Apps & ServicesHi, @Pete Mullarkey. Further to what has been suggested already, the guide below (from our friends at Samsung US) will help ensure that you can add this to the list of Never sleeping apps:
https://www.samsung.com/us/support/answer/ANS00088422/
Please let us know whether this helps.
26-03-2023 03:23 PM in
Mobile Apps & ServicesHi Badger
Have tried that but still not getting data when phone goes to sleep.
thanks
26-03-2023 03:26 PM in
Mobile Apps & ServicesThe app is for a medical device (diabetes monitor ) and as far as we can see all the permissions etc mean it cannot go to sleep. It doesn't go to sleep as the data is definitely being sent to my daughter's phone. However her phone is not then sending the data to our devices, which it should.
Thanks though Robot
26-03-2023 03:28 PM in
Mobile Apps & ServicesHi Paul
As I have said previously we have set the app to never sleep.
However we tried leaving the phone on charge last night and we got data on our phones throughout the night. Any ideas why that might make the app work correctly?
Cheers
Pete
26-03-2023 03:30 PM in
Mobile Apps & Servicesthanks everyone for your help so far.
We have a workaround which is to leave the phone on charge overnight. This means that we are receiving the data from my daughter's phone on our phones.
However I would love to know why this is working? What does a charging phone do differently to one that isn't charging which might be relevant to this problem?
Thanks again
Much appreciated