We recently bought a Samsung A13 for medical purposes. My daughter has a diabetes monitor and she uses this mobile to send us her data. Despite us managing all relevant settings the app does not work when the phone goes to sleep and we lose data. During the day as soon as she picks up her phone all the data fills back in. Overnight though while she is sleeping we get no data which could cause a medical emergency should she experience low blood sugar. I read somewhere that Samsung prioritises battery over background apps so we have plugged the phone in overnight but it's not ideal to leave a phone on charge every night for longevity of the battery or safety if it overheats. If anyone has a solution or a workaround we would be very grateful.
We have set it to unrestricted already Badger, but thanks for taking the time to reply.
Hi, @Pete Mullarkey. Further to what has been suggested already, the guide below (from our friends at Samsung US) will help ensure that you can add this to the list of Never sleeping apps:
Please let us know whether this helps.
Have tried that but still not getting data when phone goes to sleep.
The app is for a medical device (diabetes monitor ) and as far as we can see all the permissions etc mean it cannot go to sleep. It doesn't go to sleep as the data is definitely being sent to my daughter's phone. However her phone is not then sending the data to our devices, which it should.
Thanks though Robot
As I have said previously we have set the app to never sleep.
However we tried leaving the phone on charge last night and we got data on our phones throughout the night. Any ideas why that might make the app work correctly?
thanks everyone for your help so far.
We have a workaround which is to leave the phone on charge overnight. This means that we are receiving the data from my daughter's phone on our phones.
However I would love to know why this is working? What does a charging phone do differently to one that isn't charging which might be relevant to this problem?