16-02-2021 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi,
Is anyone having trouble with text messages. I chose the Samsung message app and i can send texts but cannot receive any.
The Google messages app built in i think is causing the issues but i cannot uninstall it.
I have tried using the Google app but is a right mess, message from the wrong person in conversations.
Solved! Go to Solution.
1 Solution
Accepted Solutions
16-02-2021 01:43 PM - last edited 16-02-2021 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi all!
Try this to see if this helps:
Messages > 3 dots (right) > Settings > Chat settings > Toggle off Rich communication settings, this should resolve the issue. Let us know if this helps!
16-02-2021 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
16-02-2021 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Yes, i have selected the Samsung app as the default. I vaguely remember having the same issues on the S20 Ultra too.
16-02-2021 12:33 PM - last edited 16-02-2021 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
16-02-2021 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sounds like you have the same issues as me. All this technology you would think they could nail text messages in 2021
16-02-2021 01:43 PM - last edited 16-02-2021 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi all!
Try this to see if this helps:
Messages > 3 dots (right) > Settings > Chat settings > Toggle off Rich communication settings, this should resolve the issue. Let us know if this helps!
16-02-2021 09:17 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Part of the issue is we can't access chat settings. It's grayed out or it says registration failed.
17-02-2021 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
How strange @AshleyO !
can you try your phone in Safe Mode to see if a third party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode. Are you able to turn the feature on whilst the phone is performing in this mode?
Safe Mode disables all third party apps and so if this starts working in this mode, we can confirm it is being blocked by a third party app.
17-02-2021 01:24 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Please share better step by step instructions. When I hit the power button it says power off, restart, emergency mode. There is no shield that starts it in safe mode.
17-02-2021 01:27 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sometimes I wonder if your company even knows anything about how their phones work because I've spent hours on the phone with tech support and they know nothing.
