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Original topic:

S21 Ultra Text Messages

(Topic created on: 16/02/21 12:24)
Adamw969
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Hi, 

 

Is anyone having trouble with text messages. I chose the Samsung message app and i can send texts but cannot receive any. 

The Google messages app built in i think is causing the issues but i cannot uninstall it. 

 

I have tried using the Google app but is a right mess, message from the wrong person in conversations. 

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ChrisM
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Hi all!

Try this to see if this helps:

Messages > 3 dots (right) > Settings > Chat settings > Toggle off Rich communication settings, this should resolve the issue. Let us know if this helps!

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11 REPLIES 11
JimmyBawa
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Have you selected either one to be your default messaging app?
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Adamw969
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Hi Yes, i have selected the Samsung app as the default. I vaguely remember having the same issues on the S20 Ultra too. 

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KellyW93
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I'm having issues with texts too. the texts that were sent over WiFi or 4g weren't coming through so I had to change the settings so I only get old school text messages using the sim card. for some reason the wifi texts were going to my old phone so I disconnected it all and they still wouldn't go through to my new phone 🤷🏻
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Adamw969
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Sounds like you have the same issues as me. All this technology you would think they could nail text messages in 2021 :smiling-face: 

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Solution
ChrisM
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Hi all!

Try this to see if this helps:

Messages > 3 dots (right) > Settings > Chat settings > Toggle off Rich communication settings, this should resolve the issue. Let us know if this helps!

View solution in context

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AshleyO
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Part of the issue is we can't access chat settings. It's grayed out or it says registration failed. 

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TessM
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How strange @AshleyO ! 

 

can you try your phone in Safe Mode to see if a third party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode. Are you able to turn the feature on whilst the phone is performing in this mode?


Safe Mode disables all third party apps and so if this starts working in this mode, we can confirm it is being blocked by a third party app. 

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AshleyO
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Please share better step by step instructions. When I hit the power button it says power off, restart, emergency mode. There is no shield that starts it in safe mode.

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AshleyO
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Sometimes I wonder if your company even knows anything about how their phones work because I've spent hours on the phone with tech support and they know nothing. 

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