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S10 reset and wiped my SD card on hols without permission

(Topic created on: 19-03-2024 06:19 PM)
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Johne99
Apprentice
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My Samsung phone S10 (UK) has done a similar thing while in Thailand on the very last day 11th Feb, it completely reset erasing my 450 hol photos which i store on the 125 g SD only. Upon reset i lost all contacts/apps etc. It seemed to overheat making a noise. I removed the SD as i normally back up at home after a holiday, as realize data is never lost if not wiped over. When home, i took to my PC expert for data retrieval, he said the SD card is clean, never used ??? All photos and video lost. How can Samsung do this for my SD card. I was using a official Thai Sim card, with a new number, could Samsung or google have automatically done this ?? Who actually owns my phone ?? Could this happen to anybody ?? ps yes i back up after a holiday but this was a long one. I checked all apps after reset at home, and did not see anything suspicious  My return ticket to UK etc all erased inc all contacts/bank payments...everthing. PS have had a mobile since 1993 and this is a 1st for me, but really nervous about Samsung phones now.

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2 REPLIES 2
milindck
Explorer
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Interesting. That is why I keep my phone contacts and photos synced to Google drive. I even bought 100GB storage space for 2.5 year now and have still 40GB free.

Even my WhatsApp uses Google drive to save my chat history I guess which takes 1.5GB

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Johne99
Apprentice
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Yes I know, but this is almost impossible while in the far east with a different sim - number. i have always backed up when back from hols but this was a 30 day trip...lessons learnt. My query is how can an SD card be completely wiped by a Samsung phone. I always though a reset should not compromise your SD and if it did would be recoverable

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