Hi, I have been trying to help my mother for hours. She has an s23+. I have an s23 ultra, when she crops a video it changes the brightness after saving the file. Not during the edit.
My phone works fine. Hers used to work fine. I recommended force stopping the app restarting it. Clearing data and cache.
Any idea why this would start happening? Again it's not changing the brightness in the editor while editing. But after the cropped file is saved
It's not video player settings either. The image cropped image is much brighter then the original no matter how you send it, or whatever device you send it to
I'm out of ideas.
I second what @Joeeye wrote. Most of my experience comes from photo editing rather than video, however, I had issues like this on my old s21 ultra and sometimes the same issues on s24 ultra . Would look into the setting and format that the video and pictures was taken. In my experience, while we have various setting to use, some setting doesn't mixed well together.
Also if the video or photo is taken by a different app, sometimes the editing might differ if you edit on a Samsung app. Ive attached a screenshot of different settings for camera. Perhaps she has selected one of them, which in turn affect the editing process?
Also if the video or photo is taken by a different app, sometimes the editing might differ if you edit on a Samsung app. Ive attached a screenshot of different settings for camera. Perhaps she has selected one of them, which in turn affect the editing process?
the video was created on hers. S23+, also edited on hers.
She didn't change any settings. Then all the sudden her cropped videos just Started auto brightening for no reason
I'm baffled
There's a gallery setting which auto adjusts the screen to best output HDR content. This can be toggled off. Try see if she has this setting on and let me know if it changes anything.
she doesn't seem to have that option.
I dont think its an HDR or adaptive brightness viewing setting. Since her cropped videos are much brighter then the originals when sent to my phone as well.
Yet I can crop them without the increase in brightness
