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S health app not counting steps on phone

(Topic created on: 02-09-2019 09:03 PM)
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Catherine_P_83
First Poster
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Hi

 

My s health app has stopped counting my steps on the phone.

Is there any way this can be reset?

I only use the app on my Samsung A50 phone

 

Hope you can help!! 

 

42 REPLIES 42
Pampoo
Pioneer
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Hi, Mate!

You can possibly resolve it by performing some basic troubleshooting steps:
1. Please check if there's a pending update of Samsung Health App in your phone on the Google Playstore or Galaxy app.
2. Clear the cache(temporary files which may cause a bugs) of the Samsung Health through Settings> Apps> Samsung Health> Storage> Clear cache. If the issue still persist, choose the ''Clear data''.
3. Uninstall/reinstall through Settings> Apps> Samsung Health> Uninstall, to install please open the Google Playstore or Galaxy Apps.

Hope that it will work!
Thank you!
Yvonne98
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I did all of that what you said and still it doesnt work

Anilhira
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Samsung health not  counting step

Anders3
Student
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Same problem here. Brand new A50 and it doesn't work 🤔😳

It worked on my old Motorola. What is a paradox.

TooBorg
First Poster
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I have a new A50 and have this problem too. I contacted Samsung members with this issue several times. They only say clear data even when i wrote i gave done that. It fix my issue temporarly. Also restart phone fix temporarly. 

I guess there us a software bug Samsung have to fix or the A50 is defect.

If i track an activity it counts step correct in the activity, but total steps for the day can be zero

 

Anders3
Student
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Had the same problem. Nothing worked. Except a reboot 👍😀

 

solved

Steaders1965
First Poster
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I frequently get this on my A50. I have to reboot the phone to get it counting again

TIRUPATHIRAO
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Why

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kchandra
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None of the steps suggested is working. I am disappointed with this app. I had no such problem in my lenovo phone for 3 years. My Samsung Galaxy M30 has started giving problem within 9 months of purchase.