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Original topic:

Rubbish

(Topic created on: 26-04-2021 06:07 PM)
esoxian
Journeyman
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Having recently been contacted by samsung members and advised to get a new s21 I went ahead and purchased the s21+ 5g. I am a long time samsung user and have quite a lot of their tech in my household. First I tried to redeem the buds offer but was told that my purchase was outside the qualifying period, so I tried to redeem the Google play offer only to be told the same thing about that promotion. Too late for one too early for the other! I contacted customer service about this as I was not happy that they had guided me into a purchase in a 3 week period between promotions. Only to be told nothing could be done as I hadn't purchased on an eligible date. I really am not happy about this and am currently reassessing my Samsung loyalty. My TV was due for upgrade and I have just ordered an LG instead of a samsung and I think the rest of my tech will go the same way.
12 REPLIES 12
JAMES4578
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Sorry to hear you are unhappy @esoxian  and  understand it is frustrating  , however it really is advisable   to check on promotions   as well as details about new Devices before purchasing.   Does the S21  itself meet your  expectations or not?

Obviously it is up to every customer to decide  but I am not sure it is best basis  for changing  brands unless there were other issues.   However  obviously it is your prerogative.   As far as mobile go obviously  there  will be a few options in the future  but LG  have stopped making new smart phones.  https://www.techradar.com/uk/news/lg-has-officially-quit-making-phones-heres-whats-next#:~:text=LG%2... 

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esoxian
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There are several other smartphone brands I am currently looking at. The reason I have decided to go for the lg television is because I have been looking for a while and although it continued to out perform the samsung tvs I was worried about compatability with my other samsung devices. Well that won't be a problem any more will it?
Rajsahab
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Same thing happened to me when I bought my galaxy s10 plus in 2019, my brother bought the s10 after me and he received free gift (galaxy watch active ) but I did not
esoxian
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Oh this is not the first promotion that I have missed either. But this time it has really wound me up. Especially the unhelpful attitude from "customer services" on the phone.
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esoxian
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Here are the 4 samsung phones currently in my household. I upgrade every year and pass my old phones to my family. All going to be replaced in the very near future. Not to mention the 3 samsung TV's, the washing machine and the hoover. Oh and the picture was taken on one of 3 samsung tablets in the house!

20210426_192603_1539.jpg

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esoxian
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All going because I have had enough of samsungs poor attitude to their long term customer.
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GoanGeek
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TBH It's not really Samsungs fault if you didn't educate yourself in the promotions, especially being a long time user you should have been aware how they work.
Still it's your choice and there are lot of other options.
But Samsung still does the best offers imho.
Fiona26
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My partner missed out on the £150 play store credit. He ordered on the 22nd the promotion started on the 24th. Even though he didn't receive the phone till the 26th. Yeah its a slap in the face but he was happy with just the phone alone. Its still a good phone. As for the buds give it a few months and I bet you can get them for a crazy price. There always doing great deals and good price drops. Buds live original price £179 on amazon right now £98. I honestly wouldn't let a promotion put you off a phone.
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esoxian
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It's not the promotion tbh It's the crappy we couldn't care less attitude from samsung and as I said above It's not the first time.
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