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*Routines: 'when routine ends' not working for biometrics

(Topic created on: 4 weeks ago)
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Members_prrOmnt
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Subject: Issue with Unlock Routine on Home WiFi

Dear Support Team,

I hope this message finds you well.

I have set up the following routine for unlocking my device when connected to my home WiFi:

  • IF connected to my home WiFi, THEN unlock with biometrics: fingerprint 'ON' / face 'ON'.
  • WHEN the routine ends, fingerprint 'ON' / face 'OFF'.

The routine activates correctly, and both fingerprint and face unlock are enabled as expected. However, when the routine ends, the fingerprint unlock remains on, but the face unlock does not turn off as configured and stays on.

I have also tried using the option "return to status before routine ran," but the face unlock still remains on.

Could you please assist me in resolving this issue? It seems that the routine does not properly deactivate the face unlock feature when it ends.

Thank you for your help.

Best regards,

Zer

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Members_prrOmnt
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 please ignore; i have send this through samsung members

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