19-05-2024 06:31 AM
Subject: Issue with Unlock Routine on Home WiFi
Dear Support Team,
I hope this message finds you well.
I have set up the following routine for unlocking my device when connected to my home WiFi:
The routine activates correctly, and both fingerprint and face unlock are enabled as expected. However, when the routine ends, the fingerprint unlock remains on, but the face unlock does not turn off as configured and stays on.
I have also tried using the option "return to status before routine ran," but the face unlock still remains on.
Could you please assist me in resolving this issue? It seems that the routine does not properly deactivate the face unlock feature when it ends.
Thank you for your help.
Best regards,
Zer
19-05-2024 06:39 AM
please ignore; i have send this through samsung members