Notes and Sync issues

[Paresh521]

I use a S23 Ultra and a Galaxy book 2 Pro, but my Samsung Notes App does not sync automatically. 

It works great on my phone but on the laptop is it awful, even though it is sync with my Samsung cloud account, my notes don't show, I have to press the sync now button in the laptop app and wait ages for it to sync.

I moved across from apple and apple notes for this, now it feels like I have wasted my time and money

[ChrisM]

Hi @Paresh521 

Have you tried using the Microsoft OneNote option as an alternative?

[Paresh521]

Yeh I used it before, I used to use evernote also. I find them packed full of features I don't tend to use.

I just wanted a basic note taking app that had folders

[PaulM1]

Hi, @Paresh521. Further to what @ChrisM has asked, have you got the Maximum power saving mode activated on your Book2 Pro? Doing this would mean that the notes would not sync as expected.

To check when or whether the Battery saver activates, please open Settings > Power & battery > Battery saver (this can be toggled to be on Always, Never, or to activate when your Book2 battery level reaches 10%, 20% and so forth).

You mentioned that the Data are synced. Just to ensure that this setting is active on your laptop as well as your S23 Ultra, please open Samsung Notes on your Book2 Pro > Sync with Samsung Cloud > Storage (toggle this On).

I'd also recommend ensuring that you are using the most up-to-date version of Samsung Notes by accessing the Microsoft Store and checking for an app update. If one is available, please download and install it. 

[Paresh521]

Hi

Yes the power saving mode activates at 10%.

Both my laptop and phone have sync turned on, and are up to date. I think it'd just under developed piece of kit. Slightly disappointing

[Jenkin Mendoza]

I also have the same issue, i even put my laptop to maximum performance to keep the synching running but it fails to synchronize.

[Malakias]

I have S24 phone and tab S9 and same issue: notes are never syncing to cloud until I go to settings and press Sync Now.

I am really disappointed in overall for Samsung quality. So many bugs everywhere.

[PaulM1]

I appreciate that's not ideal, @Malakias. Just so I'm clear, do you have Sync with Samsung Cloud and Sync shared notes using toggled on via the Samsung Notes' settings on both your phone and tablet?

To check this, please open the Samsung Notes app > Click the three-line icon on the top left > Click the gear icon > Check the aforementioned settings.

Please let me know if this helps.

[Malakias]

Yes of course I have sync turned on. It is not even possible to go to Sync now setting without noticing this sync On slider.

Anyway, thanks for answering though.

[PaulM1]

Thanks for confirming that. Interestingly, your screenshot shows Samsung Notes sync, whereas the menu title on my own devices is Samsung Notes settings.

Please can you let me know how you accessed this sync menu?

Furthermore, on both your tablet AND phone, have you toggled the setting below on? 

Go to Settings > Accounts and backup > Samsung Cloud > Samsung Notes (toggle ON).