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Keep getting warning emails from Samsung about to delete my account

(Topic created on: 06-01-2023 09:05 PM)
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Bassquake
Apprentice
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I got a warning email from Samsung saying I need to add my date of birth to the account which I have done. Yet I still keep getting emails:

Your Samsung account will soon be deleted
Dear customer,

This is the final notice of your account deletion.

We are sorry to see you go. In case you missed our prior requests to update your information to ensure we have accurate information about your age, you may do so by visiting the site below. Otherwise, your account will be deleted from our system within 7 days and you will not be able to use the Samsung services associated with this account anymore.

If you do not wish to keep your Samsung account, we recommend you back up your data in separate storage, get a refund (if needed), and take any necessary action before your account is deleted. Please contact customer support below if you need help managing your Samsung account information.

Thank you.
 
I don't want it deleted. My age set is well over the age limit the previous email was warning about the date of birth. Not sure what else I can do, I only have a few days left!
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4 REPLIES 4
Solution
TessM
Mastermind
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Hi @Bassquake ,

 

we are sorry to hear that. Have you tried to get in touch with our Accounts team? They can be reached on 0800 995 1079 Monday to Friday from 9 am to 5 pm. 

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Bassquake
Apprentice
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Called them in the end, ticket was escalated and got a confirmation email saying account should be fine. Only thing I will say, tech support is very difficult to understand with the accent! Lots of: sorry.. what... say that again please? 😑

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Khairul1
First Poster
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I also received the same email multiple times. Did you manage to secure your account?

I thought I got scammed in the first place, as it was sent to my other email account (which I did not use for my samsung account)

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Bassquake
Apprentice
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As long as you have set your birth date in the samsung account you should be fine.

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