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Original topic:

How to fix OneDrive not syncing after Samsung Cloud transition

(Topic created on: 24-09-2021 04:35 PM)
Adrian_Kilgour
Pioneer
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Mobile Apps & Services

Hello.

 

Recently Samsung had discontinued the Samsung Gallery sync and have replaced it with OneDrive sync.

This has caused many problems for everyone. One issue, in particular, is that the sync has stopped working and people can't figure out how to fix it. The instructions below are what I did to fix the issue.

 

  1. Open Settings > Accounts and Services.
    Screenshot_20210119-174622_Settings.jpg

     

  2. Scroll down to find your OneDrive account, tap it.
    Screenshot_20210119-174708_Settings.jpg

     

  3. Then go into Media Sync and turn it on. 
    Screenshot_20210119-174656_Settings.jpg

     

This fixed the issue for me and I hope it will for you too!

43 REPLIES 43
Rufinoman
Journeyman
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Mobile Apps & Services

I finally solved it by cancelling sync with Samsung gallery/account and resetting the OneDrive settings to sync.

All works as it should now.

Galaxy Note 20 Ultra
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Mlwindorski
First Poster
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Mobile Apps & Services

Sadly I have had to do this COUNTLESS times because somehow it just "magically" keeps shutting off, so in my opinion this is NOT a fix at all, a temporary patch at best in my desperate attempt to preserve my photos. Now if the developers could figure out how to make it STOP doing that, THEN it would be considered a fix to a small part of a much larger/more complicated disaster.

PedroB77
Apprentice
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Mobile Apps & Services

Show your love to OneDrive + Samsung gallery here:

https://twitter.com/Microsoft365/status/1432455586860392450?s=20 

😑

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Members_Jcx52eV
First Poster
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Mobile Apps & Services

Sync seems to be working but instead of moving my now photos into the OneDrive Cloud the sync is making old photos from my cloud into my new phone which is the opposite of what I want. I don't want to "sync" but I want to move new photos (and now the old ones) into the cloud for storing. Does anyone know how to do this please?

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