Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

How do i speak to someone about Galaxy store and an issue with my money!

(Topic created on: 09-06-2024 09:29 AM)
181 Views
notahappybunny3
First Poster
Options

I'm really unhappy with the website as I can't find anyway to connect online with someone about Galaxy store. They requested 3 refunds from Epic without my instruction and need to understand why!

I spoke to Epic and they said it was requested by Samsung.

 

I just want to get this sorted so it doesn't happen again.. words of the wise don't use the Samsung store to pay for anything! Go direct through the Epic website.

 

So how do I message someone! I'm not calling them

0 Likes
2 REPLIES 2
AndrewL
Moderator
Moderator
Options

@notahappybunny3: While I appreciate that you have reached out to Epic directly, the best way to get feedback relating to this issue would be to head to the Galaxy Store > Search for the 'Epic Games' app, and tap on the result > Get support. Alternatively, tap the '>' arrow to the right of the 'Overview' section to find the relevant contact details. 

0 Likes
notahappybunny3
First Poster
Options
As mentioned I have already spoken to Epic they informed me the request was from the galaxy store/Samsung and they suggest I reach out to samsung to understand the issue. Why is it so hard to sort this out with galaxy/samsung? They're very happy to take my money but aren't easy to reach when you have an issue concerning said money. When I follow the instructions above it just opens Epics contact. They were amazing with helping sort through what had happened
0 Likes