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Google assistant not working S24 Ultra

(Topic created on: 01-04-2024 10:57 PM)
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Devon
First Poster
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Bought a new S24Ultra. Google Assistant worked but then did an update and now when you say Hey Google the Google search page opens and that's all. 

 

Everything seems to be activated, permissions seems all good, language selected.

 

If you open the physical app then it works but not if you say Hey Google it automatically opens Google Discovery Page. 

 

Any advice?

28 REPLIES 28
Duandré
Apprentice
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Had the same issue.

Try the following. Go to phone settings > apps/app manager > default app > make sure your digital assistant app is set as Google and not Bixby.

And also, make sure your device language is supported by the list of languages supported by Google Assistant. Preverably llthe language setting on both the device and Google must be the same(including region).

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RogerJkpg
Journeyman
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Same problem for me on my S24 Ultra. 

Being asked to retrain voice match but only to get message"something went wrong" and hey google not working. 

Siha1
First Poster
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Have you solve the problem? because I've got the exact same issue but I can't find any help

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Achemson2003
Journeyman
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No working solution up to now guys, not from Google or Samsung, problem persists.

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Nacho_Sime
First Poster
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I have the same issue with my S24, I tried everything, matched the language both in voice assistant and default app settings in the phone config, retrained the voice model, but the issue still happens. Whenever I tried to use the voice assistant, a "something goes wrong" message appeared.

 

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Don S
First Poster
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I have no idea why this helped me.  I went into settings/apps/samsung apps settings/Bixby voice.  I granted it the permissions it wanted.  I left it turned off.  My google assistant started working.

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CButler
First Poster
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I had the same issue after setting up my new S24 Ultra. I had to go into settings and once I unchecked "Remove permissions if app is unused" then it worked. I was experimenting with Bixby and hadn't used google assistant in a bit, so it removed google assistant permissions. I went into settings, apps. them searched google and checked both google and google one.

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vishi2max
First Poster
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It happened when I switched Gemini on. Now I switched back to Google assistant and it works fine.
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Princewmk
First Poster
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Well, the digital default app only has none, bixby, and none. Seem like Google Assistant is no longer supported on s24 ultra... what a tragedy 🫣
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Thakirah
First Poster
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Ensure the Google app (Play Store) is enabled & updated.

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