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Google assistant not working S24 Ultra

(Topic created on: 01-04-2024 10:57 PM)
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Devon
First Poster
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Bought a new S24Ultra. Google Assistant worked but then did an update and now when you say Hey Google the Google search page opens and that's all. 

 

Everything seems to be activated, permissions seems all good, language selected.

 

If you open the physical app then it works but not if you say Hey Google it automatically opens Google Discovery Page. 

 

Any advice?

15 REPLIES 15
Robin999
Black Belt 
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Settings>Google >all services>settings for Google apps>search,assistant and voice>Google assistant> hey Google & voice match. Ensure Hey Google is toggled on
Members_Cpnn4pC
Student
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I have had the same issues. Was working fine pre the latest update.
I have removed and then "retrained" the voice match model but it no longer wakes up when I say "Ok (/) Hey Google"..please advise.

Duandré
Apprentice
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I have the exact same problem on my fold 5. I tried everything, but no matter what I try,  I simply can't get the notifications turned on for the google assistant. The option stays grayed out. This is really frustrating when you use google assistant to operate your smart home. Please can someone help. 

Achemson2003
Journeyman
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Same for me. Just bought the S24U and cannot turn the Hey Google feature on. When I try to toggle it on, it takes me through a couple of "I agree" pages, then makes me re-record phrases although the model I trained on the same account in my previous phone and the Google nest at home, then it a message "Something has gone wrong" message appears and the button stays off. Any solution would be appreciated.

Members_MfIEPp4
First Poster
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I have exactly the same issue. S24U here and then the device says: "Something has gone wrong".

Achemson2003
Journeyman
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For an Android phone that has been out for some months now, not to have one of the most basic Android features as Google Assistant voice activation working is so frustrating. Not even an aknowledgement of the issue? Funny thing is, Bixby seems to work, and you can't change the button press for Google Assistant, only Bixby. Is this issue somehow deliberate?

Members_Jb16k7l
First Poster
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We've got the same problem S24 and S24+. Nothing helps(((

Duandré
Apprentice
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Try the following. Go to phone settings > apps/app manager > default app > make sure your digital assistant app is set as Google and not Bixby.

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Duandré
Apprentice
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Make sure your device language is supported by the list of languages supported by Google Assistant. Preverably llthe language setting on both the device and Google must be the same(including region).

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