Galaxy Themes Mobile Billing

[Marthanne]

hi I have swapped my phone over as my other phone was damaged. But ever since I have got my new phone. galaxy z flip 3. my mobile billing has disappeared from the galaxy store and galaxy themes. it was there the day before I swapped my phones but has not come over. it will not let me add it back on. my mobile carrier says it nothing to do with them and I have tried asking samsung support but they email back and say go to my mobile carrier.

any help would be appreciated 

[AndrewL]

@Marthanne: Have you tried checking the Google Play Store for the relevant network app? If you have, and the app isn't available, please can you confirm where you purchased your Galaxy Z Flip3? 

[Mitzzz999]

Just to make sure, when you moved from your damaged phone to your new phone... You remained on the same carrier or changed carrier too during the process of changing?

[Marthanne]

I remain on the same carrier and I back up my apps with the Samsung cloud. so I could download them again but it has made no difference.

[Marthanne]

I have got the app and all my Google play store works fine. I got my from ee

[Mitzzz999]

This has happened to me in the past and it's been a temporary issue that fixes itself... Normally within 24 hours. Sometimes I would power the phone off... Remove the SIM... Put it back in then reboot the phone.

Hope it sorts itself out... I'm pretty sure it's not a carrier issue.