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Original topic:

Galaxy themes account sync

(Topic created on: 05-05-2020 02:12 PM)
Adem0
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Please allow us to backup/sync with our already downloaded and purchased content to the new phone. It's frustrating when you get a new phone and have to purchase everything again it isn't saved in our account,dowbload it again. 




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SaudA
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Hi @Adem0

You shouldn't have to purchase an item you've already purchased if you are using the same account on the new phone. Head in to Galaxy apps > 3 Dots > My apps > Receipts > All your purchased items should be there for you to install.

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SaudA
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Hi @Adem0

You shouldn't have to purchase an item you've already purchased if you are using the same account on the new phone. Head in to Galaxy apps > 3 Dots > My apps > Receipts > All your purchased items should be there for you to install.

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Adem0
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Why about free content?



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SaudA
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The free content does need to be installed again, as this doesn't work as a subscription service that is linked to the account.
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Adem0
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Oh, then when free themes icons and wallpapers are available we need to download them again... 😞




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Jak1521
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I see my receipts, but no option to download or install

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SaudA
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Hi @Jak1521, which phone do you have? Are these receipts for purchased items?  

 

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Jak1521
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I am going from an S9 + to the S21 Ultra

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SaudA
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Have you added the same Samsung account that was on your S9+ on your new phone? 

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Wesley2
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I have the same issue after login to my new phone my my galaxy it did show receipt i pay for the theme but no able to download i change from note 10 to fold 3, please help.