In the past me and many other Samsung costumers have been quite critical about Samsung's update policy. It is now a few years later so have decided to see how well Samsung has improved it and my answer is, it actually surprised me how much the policy has been improved.
To understand the update policy its important to know a bit of background how updates are being handled in android and Galaxy Devices. In general there are three type of updates that are important when it comes to software maintenance:
I would not worry too much about point #2 because Samsung and its partners really nailed that one.
Actions do of course speak louder than words (Link to dutch Samsung site), so I decided to look up the status of the updates for the older top-of-the-line devices that Samsung offers, because lets be honest - Expensive devices do of course require great software support
Here are a few examples of some older devices:
... This is of course without the improvements of the Samsung Apps that are constantly improving in the background
This has been a huge improvement compared to how Samsung handled its updates in the past and its clear to me that Samsung had made a lot of progress, of course there is always room for improvements but I believe that the positive development is definitely worth mentioning
n.b. This post was originally made on the Dutch community but was translated because I felt that it was worth sharing One link was not updated considering I couldn't find a simular english article so I used the dutch source - My apologies if you have to use Google translate in order to understand it ^-^
Some good news at Samsung Unpacked when we heard about of the guarantee to offer 3 generations of Android Updates on modern Galaxy Devices. As expected really will not apply to all phones, Samsung confirmed guarantee applies to S,N and Z Series. A series will receive the updates as long as hardware allows.