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Original topic:

Galaxy themes account sync

(Topic created on: 05-05-2020 02:12 PM)
Adem0
Troubleshooter
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Please allow us to backup/sync with our already downloaded and purchased content to the new phone. It's frustrating when you get a new phone and have to purchase everything again it isn't saved in our account,dowbload it again. 



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19 REPLIES 19
Adem0
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Bump



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Thank you for your help! ............................................
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JenniferRose
Apprentice
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I found my free wallpapers and AODs by going into "purchased" items instead of "receipts". It allowed me to download all of them on my new phone, both purchases and free content. Hope this helps!

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JenniferRose
Apprentice
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I found my free wallpapers and AODs by going into "purchased items" instead of "receipts". It allowed me to download all of them on my new phone, both purchases and free content. Hope this helps!

JenniferRose
Apprentice
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I found my free wallpapers and AODs by going into "purchased items" instead of "receipts". It allowed me to download all of them on my new phone, both purchases and free content. 

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Adem0
Troubleshooter
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When you got a new phone or, what was the case? 



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KhaleesiPR1
First Poster
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I'm having the same issue. I see the purchases from my S7 Tab but not from my note 10+ and I Have a Fold 3 that is my main phone. Chat with specialist but couldn't help because they don't understand the issue

Adem0
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Support is useless I guess. 



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TessM
Moderator
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I am sorry to hear that you feel let down here. I would strongly recommend you to contact our dedicated Samsung Galaxy Themes using any of the contacts method available here: https://help.content.samsung.com/csweb/main/ticketGate.do

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Harleyrk09
Apprentice
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That doesn't work. Samsung doesn't forward items from developers who no longer are there and Samsung deletes their content from your phone. 

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Maggs1
Voyager
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Your have to sign into samsung account to retrieve  your paid themes. 

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