Solved: Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

FaHaDS7 · ‎15-05-2023

Hi everyone

I forgot my secure folder password and I can't inter it or reset pin (NO RESET PIN OPTION)

I am wondering if there's any other way to recover my files

Device samsung a53 5g

JordanS · ‎05-09-2024

For those who have forgotten your Secure Folder PIN, pattern or password, and a "Forgot password" option doesn't appear, this means the "Reset with Samsung account" feature wasn't enabled. This feature is suggested when creating the Secure Folder for instances such as this. If this wasn't enabled, the only way to get back into the encrypted folder would be to delete the Secure Folder and it's contents, then set it up once again.

The easiest way to do delete the Secure Folder would be to enter your password incorrectly 20 times, then you will be presented with an option to delete.

The second method would be to remove your Samsung account through Settings > Accounts and back up > Manage Accounts > Select your Samsung account > Sign out. Then head back to your phone's Settings > Security and Privacy > Secure Folder > Uninstall. Once complete, log back in to your Samsung account and head back into the same Secure Folder settings to set it up again.

Once setup, you will find the password reset feature within the Secure Folder > 3 Dots (top right) > Settings > Lock Method > Enable Reset with Samsung account.

View solution in context

ChrisP88 · ‎15-05-2023

@FaHaDS7 Hey!

After trying your pin or password several times, you should see an option titled 'forgot Pin' or similar. Select this and go through the steps to reset this.

FaHaDS7 · ‎18-05-2023

Didn't work

now Uninstalle button appeared

BigBeaco · ‎22-05-2023

Same thing has happened to me, only uninstall button is shown. Samsung tech help was useless. Any help appreciated

TheSulbyGhost · ‎05-06-2023

In the same boat. No reset option only uninstall.

abusamsuA54 · ‎12-06-2023

Not very useful at all

DannyT · ‎13-06-2023

Check out this guide here: https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/

Under the option 'I've forgotten the lock for my Secure Folder' it shows how to reset your lock.

Welcome to the Community!

TheSulbyGhost · ‎05-07-2023

READ THE QUERY! NO RESET OPTION IS AVAILABLE ONLY UNINSTALL.

Gobblemanz · ‎10-10-2023

Hi, so I just got a new phone (S22) and I'm having preoblems with my secure folder. I cant get into the folder because I forgot the pin and the forgot password doesn't show up no mater how many times ive tried (im up to 10 mins till i can try again lol) I have that stupid 'secure folder locked' notification that will not go away.

I have looked up about this but I can't find anything (mainly because i have the attention span of a toddler)

Does anyone know how I could fix this?

ChrisM · ‎14-10-2023

Hi @Gobblemanz

Have a look at the following useful link from our friends in the US, for some help with this: https://www.samsung.com/us/support/troubleshooting/TSG01221726/#cannot-unlock-secure-folder

Forgot password of Secure folder/Secure folder locked. Please help im losing my mind

1 Solution