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Factory reset without access to email accoun

(Topic created on: 22-09-2022 03:24 PM)
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Steve1956
Explorer
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I have my Mums old A21s mobile phone. The Samsung account was set up using a google email address. This account has since been deleted, so we have no access to the email address. I am trying to reset the phone to factory settings, deleting everything. I am unable to do so as I am unable to verify her account by recieving an email. Tried the "power / vol. up.. " method but this only turns the phone on / off without giving me any other option. Please advise.
10 REPLIES 10
jajacake
First Poster
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  • you are an absolute star!!!!! helped so much and so quick. io will copy and paste your message on some other sites, I hope you don't mind, there are so many people stuck sand I bet they will appreciate your help
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