Facebook issues s21

[meganlydia]

Is anyone else having issues with Facebook just randomly shutting down? I've updated everything possible, uninstalled the app twice, restarted the phone and nothing is working 😕 can't get past 4 posts without its shutting down  

[SHANE7W]

Yes it was doing the same to me first few days but seems to of been ok today for me

[meganlydia]

mines been doing it since Friday its driving me mad, now I'm having issues with the fingerprint aswell since updating its not recognising it 😒

[StuPenguin]

my wife has the same on her s21 too. tried the same, cleared the cache but no improvements 🤷

[meganlydia]

I'm going to phone the company my contract is with tomorrow, only had it 4 days and its driving me insane already 🙃

[HaydnR]

I've a similar problem. I reported it to Facebook and gave as much info as possible. Hopefully they can resolve.

[strawberry cake]

@meganlydia @HaydnR @SHANE7W 

an app shuts down  if it is updating itself, like FB

FB is updating almost everyday in the background

try disabling automatic updates

open Play Store → Settings → Auto update → tick never auto update

do the same with Galaxy store

should to the trick

thanks 😉🆗

[simmy88]

I had the same problem after I transferred from my S20 Ultra to the S21 Ultra.  After the xfer, I updated the FB app from the Play Store and the error would come up in Facebook when reviewing a post, going into settings, marketplace, etc.  I cleared the data and cache, uninstalled the app, reinstalled from the Play Store and it works perfectly fine now.  Not sure if that will solve your problem but it worked for me!

[meganlydia]

can I ask how you cleared the cache? was that on the app or play store? I can't seem to find this option on play store and Facebook doesn't stay on long enough to check that. thank you

[StuPenguin]

phone settings-apps-facebook-storage-bottom right of the page clear the cache