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Technical issue with Samsung Note 20 - EULA contract agreement ?

(Topic created on: 05-11-2024 08:33 PM)
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epopowa
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Hello, I've been having issues with my phone, which might've been hacked somehow.

I've purchased the phone with my mobile plan through the operator in my country (Europe) as I have all the documents regarding the sell and spend two years paying for it with my bill, had no issue with the device and the software.

I started working for a corporation which wanted me to install Microsoft Authenticator on my personal phone, at that time I wasn't given information that it will sync every account that I have and somehow manage it as it got a work profile installed and since then the device doesn't work the same, the software was upgraded/changed, and it doesn't even work the same way..... it gets system apps installed by default even after hard resetting everything on the device, I know get EULA agreement and I have no option to go further because it automatically installs some GOOGLE APPS with no option to choose otherwise and what find it more interesting is that you get Netflix, Facebook, Google, Microsoft's Drive, by default.......and all sort of system apps which my phone wasn't purchased with. 

My question is how to fix it, as I got used to this phone and I didn't have issue with it before and it was working fine, it has everything that I need, not even a scratch on it and now I'm forced to change it, as the GUARANTEE which was coming with it (in case something happens with the phone) is no longer available, but it was available for 2 years while I was paying it..... and it cost me around 1200 EURO and I have all documents about this purchased as it claims that I get the phone after I pay it, but now I have to just accept the fact that the software can't get back to what it was or buy a new phone because the Note 20 License is "given", not purchased.

 

 

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-Robot-
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Microsoft authenticator doesn't install anything to your phone. Or force a sync of any kind except with their authentication server.

It is possible you work may have some sort of application policy that installing stuff, did they install company portal?

Have yoy spoken to your companies techs?
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