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Original topic:

Dual App WhatsApp media folder is deleted on Samsung Galaxy A31

(Topic created on: 21-07-2021 09:20 PM)
Sumz A31G
Apprentice
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Mobile Apps & Services

Hi,

I am facing the issue from 2,3 days. Dual WhatsApp media folders are deleted from storage. I cannot find the media files. My data of many GBs is lost. Tried reinstalling the whatsApp altogether. Please provide me a solution to restore my account and its media folders.

@Samsung.

13 REPLIES 13
Punqui
Student
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Mobile Apps & Services

Hello, where did you find the files? As you say are not in the "usual folder".

I know I have the files as I can go bavk to any chat and open the picture but when I say to open with galery it just fail with the exclamation 

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jass007
Student
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Mobile Apps & Services

You need to install a file explorer as a DuapApp on your Samsung phone. Here is the link to how to do it. 

https://www.reddit.com/r/samsung/comments/ne86en/cant_find_dual_messengerwhatsapp_files_in/h2iy9j5?u...

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niasape
First Poster
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Mobile Apps & Services

Hi Jass007, where did you find them?

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