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Disney + 6 month Boost Help please

(Topic created on: 19-07-2023 04:54 PM)
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Beckyb
Explorer
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Hi I was hoping someone could help please.

I have just claimed the 6 month boost for Disney+.

I already have Disney+ so followed the instructions for this which were:

1. Go to www.disneyplus.com and log in

2. Select your Profile and then Account

3. Under Subscriptions select Disney+ (Monthly)

4. Select Cancel Subscription

5. Select Continue to Cancel

6. Select No Thanks, Cancel Disney+ to confirm

7. Go back to your voucher code and complete the sign up flow with the same email address you used previously

Having cancelled my monthly subscription I have then gone back through to claim the 6 months free but the Disney site says 

"It looks like you already have a Disney+ subscription. This offer is only valid for new Disney+ subscriptions. Please visit our help centre to learn about your options"

So it will not let me sign back up using the voucher code I received on the boost with my current email address. 

Has anyone else had this issue? I'm not sure what I can do as I can't use it.

Many thanks

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2 REPLIES 2
SocietyGirl
Community Manager
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Could it be that your subscription doesn't cancel instantly and that it is running until the end of the billing period?


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Beckyb
Explorer
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Oh I didn't actually think of that. I've been searching everywhere!

I'll wait until the 17th August when it runs out to try and redeem it again. 

Thank you ever so much!