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Original topic:

Gallary app problem

(Topic created on: 19-07-2023 07:23 PM)
Members_SQ49oLK
Apprentice
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Hello.

 

some maybe over a week my gallary photo app is changing the collor after i open it. all colors shift to like gray. https://youtube.com/shorts/UWyPXHMPwEY?feature=share 

 

 

in the video it will be more clear what iam experiencing while using the app. iam not sure if it a bug or something in the setting i tried to find out what might be the problem but iam not able. 

 

any help

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1 Solution


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Solution
AndrewL
Moderator
Moderator
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@Members_SQ49oLK: Do you have a green button in the bottom right of the screen, with a stick figure inset? It seems as though this might be an accessibility issue, although I'm not too sure why it would only occur in your Gallery app. To double check, please head to Settings > Accessibility > Visibility enhancements > Colour correction > Off > Colour inversion > Off. 

I also recommend heading to Settings > Modes and routines > Routines, and check to see if a routine is set up to add accessibility settings when you launch the Gallery app. If you're not on Android 13, head to Settings > Advanced features > Bixby Routines, and explore your options from here. 

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7 REPLIES 7
Ventor
Samsung Members Star ★
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@Members_SQ49oLK Good afternoon, go to Safe Mode and check if the problem persists. If you do not experience this problem in Safe Mode, it is possible that a third-party app is interfering with the correct operation.






"The quieter you become-the more you are able to hear..."


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Members_SQ49oLK
Apprentice
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Hello 

thank you for your reply. i did try the safe mode it took little longer for the colors to change again. so it even happen in the safe mode.

Solution
AndrewL
Moderator
Moderator
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@Members_SQ49oLK: Do you have a green button in the bottom right of the screen, with a stick figure inset? It seems as though this might be an accessibility issue, although I'm not too sure why it would only occur in your Gallery app. To double check, please head to Settings > Accessibility > Visibility enhancements > Colour correction > Off > Colour inversion > Off. 

I also recommend heading to Settings > Modes and routines > Routines, and check to see if a routine is set up to add accessibility settings when you launch the Gallery app. If you're not on Android 13, head to Settings > Advanced features > Bixby Routines, and explore your options from here. 

Members_SQ49oLK
Apprentice
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hello

i think the problem have been solved.  Thanks alot for the great help. 

 

AndrewL
Moderator
Moderator
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@Members_SQ49oLK: That's great to hear. Did you take any specific steps to resolve the query? 

Members_SQ49oLK
Apprentice
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Hello

 

I have found out that the problem was from the settings in the modes and routines. somehoe the gallary app was selected to dim the color for some reason. i have deleted the settings. then the problem stopped. 

I didnt though i will be able to fix thr problem. i believe the problem happend before of some accidental touches while the phone was in my pocket. and i was not aware that it might be the new features (modes and routines).

 

Your points helped me alot. Thanks 😊 

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Partita
Pioneer
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Try clearing cache and data.

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