19-07-2023 01:08 PM in
I'm having issues with the Samsung Email app. I can't connect it to my Exchange server, even though the account and server address are correct. I have this error : Impossible to verify account. I've tried with different account and all of them have the same error. Same for other devices (I've tried with a SM-A336B and a SM-A750FN).
I've also tested adding directly an exchange account in Accounts but I've got the same result.
I've tried with the Outlook app with the same parameters and it works. So the issue doesn't come from the Exchange server.
Has anyone an idea of why I can't connect with Samsung Email ?
I would like to use this app because it synchronizes mail, contacts, calendar and tasks.
Solved! Go to Solution.
19-07-2023 01:44 PM in
20-07-2023 10:26 AM in
I'm struggling with the same problem for weeks now.
Exactly like your problem. The Exchange Accounts are working fine with any other e-mail app but with the Samsung E-Mail App it just won't work.
On another smartphone where the e-mail accounts are already connected long time ago... they working fine but adding new accounts is a pain in the ass.
21-07-2023 10:35 AM in
I had the same issue. I deleted one account and could not restore ist. It apeared with version 188.8.131.52. Existing exchange accounts worked (so they syncronised propperly), but i could not add a new account (same error: Impossible to verrify account...). I had to restore to the previus version of samsung e-mail (184.108.40.206), then it worked again. There must have something changed from version 220.127.116.11 to 18.104.22.168.
23-08-2023 12:38 PM in
I've also noticed this issue after an update.
I deleted the app and installing the latest (version 22.214.171.124) but the problem wasn't solved.
After downloading and installing version 126.96.36.199, it works again.
Does anybody know if this issue returned in latest version?
25-08-2023 12:28 PM in
Same here (version 188.8.131.52), all existing accounts work, but adding a new account stops on the security connection.
Adding the same acount on any other device/brand works
How to downgrade to version version 184.108.40.206?