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Samsung Email doesn't connect with Exchange server

(Topic created on: 19-07-2023 01:08 PM)
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Cristal-Habitat
Student
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Hi,

I'm having issues with the Samsung Email app. I can't connect it to my Exchange server, even though the account and server address are correct. I have this error : Impossible to verify account. I've tried with different account and all of them have the same error. Same for other devices (I've tried with a SM-A336B and a SM-A750FN).

I've also tested adding directly an exchange account in Accounts but I've got the same result.

 

I've tried with the Outlook app with the same parameters and it works. So the issue doesn't come from the Exchange server.

 

Has anyone an idea of why I can't connect with Samsung Email ?

I would like to use this app because it synchronizes mail, contacts, calendar and tasks.

 

Regards

 

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15 REPLIES 15
Members_Yyn5Ksy
Apprentice
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Same Problem here. Even with newest version November 30 (6.1.90.16) still no connection to Exchange Server possible. Samsung please fix!

spython
Apprentice
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I don't use an Exchange server - but a separate mail server (select "Other" and manual setup).  Everything worked fine on a Samsung S23 plus until recent updates.  The latest update was version November 30 (6.1.90.16)  and the message is the mail server is not responding.  This has to do with the SSL handshake which Samsung broke in their latest updates.

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Ismo_
First Poster
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This is still problem today with 24+ and with version 6.1.94.2 when I selected Exchange as a server but it seems I have Office365 server instead. When I selected Office365 the connection worked.

Zottedoos
First Poster
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Unfortunately not

I have version 6.2.004  and i have the same issue existing mailboxes operational, newly added it states acvount cannot be verified, check settings. In other mailapps it works with these credentials, but i don t want to load my professional mailbox into a gmail or seperate app 

Screenshot_20250224-082623_Email.jpg

Screenshot_20250223-225112_Email.jpg

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Zottedoos
First Poster
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Yes it does.  Where can i download the 8.1.75.0 version? 

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Zottedoos
First Poster
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And how to install this 🤭🤗🤭

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