Curve app - has gone haywire after trying to use samsung Pay on my watch

[louiscar]

Well I'm trying to get curve to sort out a problem with the app but their service is so bad it's so hard to get them to reply with an answer that means anything.

What happened?

I bought a Samsung Watch 3 and wanted to get Samsung Pay onto it. I imported the card and it asked for verification via SMS however the code never came. I tried again and still now SMS.

I decided to delete the card from the watch and from there the curve app will display a "sorry something went wrong" message whenever I try to go to Accounts or Settings.

I have tried uninstalling and reinstalling but as soon as I log in the problem persists. I tried loading curve to my tablet .. same thing so the problem is definitely server side.

Can I get Curve to understand that ??? not a chance - they don't reply after sending one reply - I phoned 8 times and then I rang Samsung Pay who referred me to .. yep .. Curve!

Absolutely maddening and it's atrocious service which has left me extremely frustrated.

I'm not sure if anyone has had this problem or may know something I don't at this stage but it seems like I can't get anything done about this stupid situation and am seriously thinking of changing to Google pay.

[TechnoSteve]

I initially had the same problem when I first had my curve card over 1yr ago, it also took a few emails and phone calls. They do not really respond to emails, I found that sending them an email stating the service is rubbish and you will remove it from your device plus a phone call along the same lines. The problem occurs even if you do a phone reset and just adding it again. There is something wrong with the curve sms verification which they need to sort out. Hope it all works out for you

[JAMES4578]

A member on another thread seemed impressed with Curve, though possibly they did not have the need to contact customer service.   However whilst I have not used the service thus far, pros and cons I have seen identified . https://brokerchooser.com/digital-banks/reviews/curve  Appears customer service  somewhat lacking . 

[louiscar]

Thanks Steve,

I did get an email after about 3 different email methods sending the same information in each. One and only one replied telling me that they need to elevate this to  their specialists team. It seems they don't know what is going on.

I have my doubts whether anyone will get  back to me frankly but we'll see.

@JAMES4578 

Their service is attrocious I have to say. Firstly when you phone their support number you are fobbed off as soon as you choose the Samsung pay  route. At that point they don't want to talk to you so they say somoene will get back to you leave your email and name etc blah blah.

It's a coin flip if you get them back but when you do they try to provide an answer according to the "brief description of the problem" they as asked you for. Often it's a misconception and so you reply to put them right and that's where they will simply ignore you.

This is not support this is trying to fend off people and whatever deal they  made with Samsung the onus lies with Samsung frankly. But they will just direct you to Curve unless it's something to do with their app.

No I really wouldn't go with Curve If I had a choice as this is a payment system and their support needs to be stellar not sloppy. There's security involved and they are playing with your money. Releasing a buggy app is not acceptable in any way shape or form even though I'd accept that apps can have bugs - attention to those in a timely manner is important and Curve shows they couldn't give a .....

[JAMES4578]

@louiscar  It really does seem to fall far short of acceptable  if this is common practice with Curve however I do hope you finally get an acceptable resolution and  possibly  some input from Samsung.

[louiscar]

Thanks - I hope so too but the experience has left me a bit worried about the state of security of the system as a whole. In this techno age there's too much will to make money at the expense of our security. 

Sadly Samsung replied to my pleas with the standard - it's for Curve to sort out. They do not take responsibility for this marriage between SP and Curve but of course they should.

[Lee Duckworth1234567]

Went backwards after accepting details pressed next then it vanished ! Used the samsung acti ity search and got the fact it had screwed up (thanks) then each option from the list of interaction were,
its knackered
Yes we have those details.... who are you ?
Dissapearing for no teason and imposible tetreval of where you were up to. Infuriating !

[louiscar]

Well what's even worse now Is I did a "go back in time " transaction and they charged both cards. Had it not been for me contacting Curve they admitted that they would not have discovered it. They then told me they have a known issue with "go back in time" which their techs are working on. I asked them to explain why, if they knew why they didn't suspend that feature till it was fixed. No answer.

This is a company who is irresponsibily playing with our money and they have a terrible sloppy attitude yet they expect us to have confidence in them.