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Original topic:

Can a person I sold my phone to recover my personal photos & videos after I've done a factory reset?

(Topic created on: 05-07-2022 02:56 PM)
Rozh
Apprentice
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Hi, i sold my samsung galaxy a20 recently and i perform factory reset. is the person who bought my phone can recover my personal photo and videos?

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8 REPLIES 8
Pugs1957
Samsung Maker ★
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No, but prior to the factory reset did you remove your Google account? If you didn't the purchaser won't be able to use your phone.

RETIRED
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Rozh
Apprentice
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yes, i removed google account but i did not remove samsung account, is make problem?

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Pugs1957
Samsung Maker ★
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No, they can remove that with a factory reset.

RETIRED
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Rozh
Apprentice
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ok, many thanks

Sam Sung2021
Helping Hand
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@Pugs1957, factory reset setting phone to default, that's mean that Google account is cleaned too. Usually that's how working factory reset in many phones. I do not think in Samsung is different. Most important to do not do restore from back up which usually is doing automatic if i understand right in Samsung devices. About recovery, i agree too, that can't be recovery i think, but i always doing clean install of OS most time.

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Sam Sung2021
Helping Hand
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@Rozh, yes this is bad (if really Samsung account stand in your old phone), because possible to restore personal information which is backed up with Samsung account. You had to remove all accounts. But as i mentioned to @Pugs1957 factory reset of phone had to remove all accounts. So question did you really saw that Samsung account is still in phone? I do not know how working in Samsung devices, but my opinion have to be the same as is in most others manufacturers devices. Always check or everything is cleaned.

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Rozh
Apprentice
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@Sam Sung2021  actually after factory reset I checked, all account had been deleted!

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Sam Sung2021
Helping Hand
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@Rozh, as i mentioned to @Pugs1957 after factory reset have to be deleted all accounts, included Samsung. I'm happy if you solved your problem 😉

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