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Boost "Select Device" button not working

(Topic created on: 28-07-2023 04:43 PM)
4605 Views
Ponderuss
Explorer
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When trying to claim the 6 months free Disney+ subscription, I see a Select Device button, but pressing it doesn't do anything. 

https://www.samsung.com/uk/boost/disney/

I have:
  • successfully logged in 
  • tried clearing all data in Chrome 
  • tried incognito mode
  • tried using the Samsung Internet app instead
  • tried using the DuckDuckGo app instead 
  • I do not already have a Disney+ subscription 
  • I have contacted Customer Support but no success yet
Does anyone know how to resolve this, please?

Thank you 

39 REPLIES 39
DNLMJ
Apprentice
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Yeah I have the same issue with my S23 Ultra. Select Device button not working. I am unable to claim any of the Samsung Boost offers.
Ponderuss
Explorer
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Sorry, no, it's still a problem for me too. I haven't got back on to Customer Support yet. I'll report back when I do.
prudhvi1437
First Poster
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I am also having the same issue
lea007nne
Apprentice
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Im also having the same issue
Sm43
Student
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I'm also having the same issues. On the Web chat I disconnected unknowingly when they asked me to clear cache so missed out on next steps.. hopefully someone shares step by step solution here
0 Likes
unclerayray
Journeyman
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Same problem here. Wasted a lot of time trying different browsers. All works fine up to the "select button", then it's not proceeding further ...
Got a S23 Ultra device. Why does Samsung Boost make this so difficult?
unclerayray
Journeyman
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Please keep us updated. I'll try support too
AntS
Moderator
Moderator
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Hi guys,

 

Thank you for letting us know about this! Just a post to let you know that we’ve flagged this on the Samsung side of things. Any advice/news we get back from that we’ll share with you as soon as we can. We definitely want you to be able to make a successful claim and enjoy Disney+ as soon as you can!

Ponderuss
Explorer
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Thank you! 😊
0 Likes
Rajp14
Explorer
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Mine has just worked
0 Likes