2 step verification going to old phone number

[Keith9092]

I got a new phone and new number and can not login to my samsung account because the 2 step verification code goes to old phone number. And I don't have the back up codes.

[TessM]

Hey @Keith9092 ,

not to worry, you can get this sorted by reaching our Samsung Accounts Team on: 

0800 995 1079 or by filling the form that you will find here: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do 

[Members_5jKTGhl]

The link takes me back to the log in page which is daft as, when prompted,  I can't log in which is why I need help

[ChrisM]

Have you tried giving our Accounts Team a call?

[Savitu]

This is not on the Samsung website, looks suspicious, be careful.