Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

2 step verification going to old phone number

(Topic created on: 02-05-2021 10:22 PM)
Keith9092
First Poster
Options
Mobile Apps & Services

I got a new phone and new number and can not login to my samsung account because the 2 step verification code goes to old phone number. And I don't have the back up codes.

0 Likes
1 REPLY 1
TessM
Moderator
Moderator
Options
Mobile Apps & Services

Hey @Keith9092 ,

 

not to worry, you can get this sorted by reaching our Samsung Accounts Team on: 

0800 995 1079 or by filling the form that you will find here: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do 

0 Likes