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Original topic:

2 step verification going to old phone number

(Topic created on: 31-12-2022 11:00 AM)
5248 Views
Keith9092
First Poster
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I got a new phone and new number and can not login to my samsung account because the 2 step verification code goes to old phone number. And I don't have the back up codes.

4 REPLIES 4
TessM
Mastermind
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Hey @Keith9092 ,

 

not to worry, you can get this sorted by reaching our Samsung Accounts Team on: 

0800 995 1079 or by filling the form that you will find here: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do 

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Members_5jKTGhl
First Poster
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The link takes me back to the log in page which is daft as, when prompted,  I can't log in which is why I need help

 

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ChrisM
SuperStar
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Have you tried giving our Accounts Team a call?

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Savitu
Apprentice
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This is not on the Samsung website, looks suspicious, be careful. 

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