23-04-2020 03:01 PM in
The door of my Ecobubble machine seems to be locked shut. It feels like the lock at the top of the door is not egaged properly - I can't seem to either shut it better or open it. The door locked sign is on and I can see a dC code on the display. Any advice on getting the door open so that I can look properly?
23-04-2020 04:11 PM - last edited 23-04-2020 04:12 PM
@Jo_M: Sorry to hear that you're having issues with your washing machine. Has the current cycle completed, and has the water drained from the drum? Can you see a padlock image on the display with a face on it?
23-04-2020 04:40 PM in
Many thanks for yoru reply - in fact the cycle hadn't started so the drum has no water in it at all. The childlock is not on - I tried switching that on and then off again to make sure.
23-04-2020 04:47 PM in
23-04-2020 04:52 PM in
I've tried that several times to no avail - the door remains firmly locked. As mentioned initially the top of the door is not properly engaged so is not tightly shut - I have tried pushing it more firmly but again that does not work. Is there anything else I can try to at least get the door open so I can check the seal?
23-04-2020 05:55 PM in
23-04-2020 07:12 PM in
Many thanks Andrew - we have also tried waiting for several minutes to see if it unlocks and it does not.
We can open the Add Wash door - and feeling around the top of the door from the inside it feels as if the seal may have broken and we are wondering if that is obstructing the locking mechanism?
Looking forward to hearing the thoughts of the Home Appliance experts.