@katjack: I'm sorry to hear that you're having some trouble registering your washing machine. For some peace of mind, please be assured that registration of your device is not required in order for the warranty to activate, as this happens automatically on the date of purchase, and runs for 24 months. With regards to your current issue, please can you let me know what happens when you follow the link below > Register your Samsung washing machine > Visit our online form > My page > My Products > Register.
https://www.samsung.com/uk/support/warranty/register-your-samsung-product-warranty/
If you're attempting to register for the extended 5 year warranty, then you can do so via the link below. If you let me know the model number of your washing machine, located on the sticker on the inside of the door or drum, then I can check to see if you are eligible.
