Hi Fedupp
i had some luck. They refused to accept responsibility but I issued a letter before action to head office, setting out what my issues were and that I’d be taking them to court. It was the first and only correspondence that prompted a reply in over a year. They agreed to refund me what I’d paid and collected the machine, “as a gesture of goodwill”.
Oddly enough, the Miele replacement I bought has been amazing and works as it should. Despite (as Samsung suggested) me being the problem (it didn’t smell, I didn’t clean it enough, it was my drains), I’ve managed to have no such issues with this and my washing actually smells clean! It also smells clean when I take it out of the wardrobe, not like it needs washing again. And, just as exciting, the machine never smells either. I don’t have to leave the door open or clean it after every use or any other nonsense.
upshot is, their machines clearly have a problem and they know about it else they’d never have refunded me. Good luck! Hope this can help
