I am chronically ill with a deteriorating condition and my washing machine is vital as I can't leave the house to use a laundrette. My Samsung Washing Machine ( WW90TA046AE/EU ) is 11 months old and just flooded the kitchen via water leaking through the door. I contacted Samsung Support on the 7th ? who told me an engineer would be coming out today ( 14th). I received a txt from an unknown company saying that Samsung had been in touch and I need to ring to them to book an out of warranty / chargeable repair. I rang the company today and was told I was given incorrect information (they needed to book the job and would charge me as Samsung told them it was the door seal, thus a non warranty issue.). I told the company I wasn't prepared to pay for an engineer to come out and fix a problem that Samsung Support had diagnosed from a photo and would go elsewhere.
I have been reading a few posts here about the issue with Eco Bubble door seals, so it is appears a common problem with these machines, although my seal does not have a rip in it but does have a finger width kink/indentation , so I don't think it's the same problem as there also appears a bit of play in the door latch, but I'm not an engineer. I am on benefits and can not afford to pay for a repair on a machine that is 11 months old and still under warranty.
I don't understand why I couldn't have an engineer come out and diagnose the issue before telling me what's wrong with it. Why did Samsung get a third party company try to charge me for an unknown issue unless they can guarantee me they know what's wrong with it i.e. it's a known manufacturer's fault thus not fit for purpose.
Here is a picture of the door seal with a small finger width kink/indentation.
all brand new product gets 12 months guarantee (in fact i think I read somewhere that manufacturing faults on all electrical items might even be 6 years in fact!) - regardless. I don't know where Samsung are going with this 'we have excluded the door seal from warranty ' business from . sounds made up and certainly does not sound legal.
if you live in UK why not try contacting BBC Watchdog consumer issues programme on The One Show . I think they really should be doing a piece on this particular problem with the samsung door seals failing at such a alarming rate . - if they get enough people highlighting the issue then maybe indeed Watchdog may do a piece on it.