Dishwasher DW60A8070BB/EO WiFi always on and smarthings throw 11-001

[SmartThingsMaestro]

Hello,

we recently bought and installed a samsung DW60A8070BB/EO dishwasher. Unlike our washing machine I noticed that the WiFi hotspot was always broadcasting as Dishwasher_E40Aw<…>R9504

we did not even plan to setup smarthings for now but I thought it wont stop broadcasting unless I do. It does this anytime its plugged into the mains, even if its ‘shut off’

i tried to connect both through QR code while it states: “Unable to join the network
"Dishwasher E40AWGOOO"” (which is not the correct - full wifi name, not sure if relevant)

and by joining the WiFi directly with the 11…22… password which I can do, but the app doesnt detect it neither through the wizard nor by find nearby function and throws the same errors.

i seemingly tried everything also turning off circuit breakers and waiting and trying to join by holding the AP button and for it being in AP mode and not.

is this a warranty issue and I need to uninstall it? Would be a costly great shame .

i have a hunch its some sort of software issue and 1) it shouldnt broadcast from factory without ever doing AP/SmartThings setup, 2) its trying to read the wrong WiFi SSID? 

 

 

 

 

 

[Ishir]

I have exactly the same issue. Did you manage to fix it somehow?

[SmartThingsMaestro]

Hey Ishir, sadly no. I emailed Samsung support directly but all I get is bots sending me generic instructions.

We have quite a few samsung appliances so its a shame, I think I will start considering other brands from now.

Will contact seller for direct warranty work. 

[SmartThingsMaestro · Accepted solution]

Hello @Ishir , got a chance to play with an Android device and randomly tried to press find nearby devices and it finally worked!

it asked for the number which I typed over from the sticker with the QR code.

so I guesst to try this way, good luck!

p.s. you can later move appliances across shared accounts etc if its an another persons phone

[airen29]

Sadly this solution does not work for me. I'm using Apple iPhone 13 with SmartThings application, dishwasher is just now showing in the app and I am not able to connect to it.

I have the same problem with the WiFi name.

[RafalP]

Hi, have same issue with my dishwasher, have you managed to fix it?

[airen29]

Hello. Yes I've managed to fix it. I used Samsung Galaxy Tab with different account to connect to the dishwasher and it worked. Later I shared device from that account to my account so I can manage it in iPhone.