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Original topic:

Some of my registered products are missing

(Topic created on: 29/03/21 18:36)
RichC
First Poster
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Home Appliances

I have many Samsung products on my account, all of which were registered and I used to be able to see them all. Seemingly following the site upgrade a number of them have gone missing, all under warranty, they are things like washing machines, tumble dryers, tablets. However my phones and TV are still there, anyone know how to get them back?

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4 REPLIES 4
ChrisM
Moderator
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Home Appliances

Hi @RichC 

Has this issue now been rectified?

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RichC
First Poster
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Home Appliances

Unfortunately not,  I am still only seeing 7 of the 15-20 products I would expect to see. 

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DannyT
Moderator
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Home Appliances

We can certainly look into this with you, but just to hopefully put your mind at ease first, if you're referring to the standard warranty on these products, there is no longer any need to register. The warranty is in effect from the date of purchase.

Are these products that are missing still in use? 

 



 


Welcome to the Community!

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RichC
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Home Appliances
Yes they are, I just arranged for a service on one of the missing ones, it would have been easier/helpful for it had been in the list
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